Frequently Asked Questions
Everything you need to know about COLD CULTURE™
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How should I care for my COLD CULTURE™ apparel?
To maintain the quality of the fabrics and prints, we recommend machine washing cold, inside out, and hanging to dry. Avoid using bleach or ironing directly on graphic elements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and potential import duties are calculated at checkout based on your specific destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.